Responsible Gambling at SpinCity Casino

Recognizing Signs of Problem Gambling

Problem gambling does not always look like large losses. Warning signs include spending more time or money than you had planned before a session, chasing losses with bigger bets to try to recover them, borrowing money to keep playing, or feeling anxious or irritable when you try to cut back. If gambling is affecting your sleep, your work, your relationships or your finances, that is a signal to use one of the limitation tools below or to speak with one of the support organizations listed further down this page, regardless of how much you have won or lost overall.

Setting Deposit, Wager and Session Limits

Your account settings include deposit limits, wager limits and session-length limits that you can set on a daily, weekly or monthly basis, along with reality check notifications that interrupt a session at an interval you choose. Tightening any of these limits takes effect immediately once you confirm the change. Loosening a limit or removing it, on the other hand, only takes effect after a cooling-off period, so a moment of frustration after a loss cannot undo a limit you set with a clearer head. Self-exclusion is also available directly from your account settings and can be applied for a fixed period or indefinitely; this closes your SpinCity account specifically and is separate from any provincial self-exclusion program, which only covers operators licensed in that province.

Treating Play as Entertainment, Not Income

Set a budget before you start a session and treat it as the cost of entertainment, not as money you expect to get back or grow. Deciding in advance how much you are willing to lose, and stopping once you reach that number, is more reliable than deciding in the moment, since in-session decisions are affected by whether you are currently winning or losing. Gambling should never be used to pay bills, cover debt, or replace income, and if you notice yourself relying on it that way, that is a clear signal to pause and use a deposit limit or a time-out.

Keeping Minors Off This Site

Registration is restricted to players aged 19 or older, or 18 or older in Alberta, Manitoba and Quebec, and age is confirmed at the point of account creation. If you share a household with someone under this age, we recommend enabling parental control software on any shared computer or mobile device, since these tools can block gambling sites at the operating system level regardless of whether a specific account is logged in. Report any account you believe belongs to a minor to [email protected] so it can be reviewed and closed.

Getting Help

If gambling has stopped feeling like entertainment, support is available outside of SpinCity as well. The Responsible Gambling Council maintains a directory of free, confidential problem gambling helplines for every Canadian province and territory at Responsible Gambling Council. Ontario residents can reach ConnexOntario free, 24 hours a day, at 1-866-531-2600 or through ConnexOntario. British Columbia residents can contact Gambling Support BC free, 24 hours a day, at 1-888-795-6111 or through Gambling Support BC. Anyone in crisis can call or text 9-8-8 at any time through the 9-8-8 Suicide Crisis Helpline.