Contact SpinCity Casino

What to Prepare Before You Write In

Before opening a chat or sending an email, have your registered email address on hand, since it is how our team locates your account. If your question involves a specific deposit or withdrawal, note the approximate date and amount as well, so support can check the transaction without asking twice. For a locked account or a failed login, mention whether you have already tried the Forgot Password link, since that determines which steps we send you next.

Live chat and email cover different situations. Live chat is the faster route for anything time-sensitive, such as a pending withdrawal or a bonus that has not been credited yet. Email suits document submissions or questions that need a written record, such as a query about how a wagering requirement was calculated. Phone support exists specifically for urgent account or payment matters where a written exchange would be too slow.

Support Hours and Email Address

All three channels run continuously with no scheduled downtime, covering every Canadian time zone from Pacific to Atlantic. Enquiries are handled in both English and French, so Quebec players can write in or chat in either language without waiting for a specific shift or a bilingual agent to come online.

For anything that does not need an instant reply, write to [email protected]. This is the same address used across the site for account, payment and bonus questions, and it is monitored continuously rather than during fixed office hours. Attach any relevant screenshots directly to the email rather than describing them, since this shortens the time our team needs to review your case.