SpinCity Casino Privacy Policy

Who Controls Your Personal Information

Faro Entertainment N.V., registered in Curacao and operating spincitycasino24.com under Curacao eGaming Master Licence 1668/JAZ, is the entity responsible for deciding how and why your personal information is processed. Our registered address is Zeelandia Office Park, Kaya W.F.G. Mensing 34, Willemstad, Curacao. Any request regarding your data should be sent to [email protected], which routes privacy requests to the team handling them regardless of which department normally answers that address.

Third Parties We Share Data With

We share the minimum data necessary with specific categories of provider rather than with an undefined network of partners. Payment providers behind Visa, Mastercard, bank transfer, Paysafecard, Neteller, Skrill, Klarna, Rapid Transfer, Sofort, AstroPay and the cryptocurrency networks for Bitcoin, Ethereum and USDT receive transaction data needed to process a deposit or withdrawal you initiate. Identity verification services receive the documents you submit for KYC review. Game providers, including Pragmatic Play, NetEnt, Big Time Gaming, Yggdrasil, Evolution Gaming and the other studios in our catalogue, receive gameplay data such as bets placed and outcomes, since this is technically required to run a session and to certify fairness with independent testing bodies such as iTech Labs and GLI. We do not sell personal information to advertisers or data brokers.

Cookies, Analytics and Marketing Preferences

The site uses cookies in three categories: strictly necessary cookies that keep you logged in and remember your session, analytics cookies that show us which pages and games are used most, and marketing cookies that measure the performance of promotional campaigns. You can adjust or withdraw consent for analytics and marketing cookies at any time through the cookie banner, without affecting your ability to use the site, since strictly necessary cookies are not subject to opt-out. Marketing emails, including promotional updates about the bonus programme, are sent only with your consent under Canada’s Anti-Spam Legislation, and every message includes a working unsubscribe link that takes effect on your next campaign cycle.

How Long We Keep Your Data

Account and transaction records are retained for as long as your account remains open, and for a period afterward as required by anti-money laundering obligations tied to our licence, typically several years from the date of your last transaction. KYC documents are retained on the same schedule as transaction records, since regulators can request them retroactively during an audit. Once the retention period has passed, records are deleted rather than anonymized where deletion is technically feasible, and anonymized where an aggregate record still serves a legitimate reporting purpose.

Filing a Complaint About Your Data

If you believe we have mishandled your personal information, you can raise the matter directly with us first at [email protected], and we will respond in writing. Canadian residents who are not satisfied with our response may file a complaint with the Office of the Privacy Commissioner of Canada. Residents of Quebec have the additional option of contacting the Commission d’acces a l’information du Quebec, which oversees compliance with Law 25 specifically for Quebec residents.

Your Access and Correction Rights

You can request a copy of the personal information we hold about you, ask us to correct inaccurate entries, or withdraw consent for processing that depends on consent, such as marketing communications. Quebec residents additionally have the right to request de-indexation of information that is inaccurate, incomplete or that unlawfully harms their reputation once a set period has passed, and the right to data portability for information you have provided directly to us, in a structured format where technically feasible. Withdrawing consent for processing tied to anti-money laundering or licensing obligations is not possible while your account remains open, since that processing is a legal requirement rather than a consent-based activity.

Information We Collect From You

Registration collects your email address, date of birth and a password. Making a deposit or withdrawal adds payment method details, such as a masked card number or a cryptocurrency wallet address, along with the transaction amount and timestamp. Verification adds the identity documents you submit, such as a driver’s licence, passport or provincial photo identification, together with a proof of address. Technical data collected automatically includes your IP address, device type, browser version and session logs, which we use for security monitoring and fraud prevention.

Why We Collect Your Information

Under Canada’s Personal Information Protection and Electronic Documents Act, we rely on express consent for sensitive information, such as the identity documents submitted during verification, since you actively upload them as part of a defined process. For less sensitive account data, such as gameplay logs needed to run your session, we rely on implied consent that follows naturally from your decision to register and play. Separately from consent, we are legally obligated to collect and, where required, report certain transaction information to meet anti-money laundering rules tied to our licence, and that obligation applies regardless of whether you would prefer we did not collect it.

Storing and Transferring Data Outside Canada

Our servers and several of the service providers listed above, including payment processors and identity verification vendors, are located outside Canada. Where personal information is transferred to a jurisdiction outside Canada, we require the receiving provider to maintain contractual safeguards equivalent to the protections described in this policy, including limits on further disclosure and defined retention periods, before any transfer takes place.

Contact for Data Requests

Send any request relating to your personal information, including access, correction, consent withdrawal or a Quebec-specific de-indexation request, to [email protected] with the email address linked to your account. We aim to confirm receipt within a few business days and to resolve straightforward requests, such as a copy of your data, within the timeframe set out under PIPEDA.