Legal Information for SpinCity Casino

Operator Details and Dispute Resolution

spincitycasino24.com is operated by Faro Entertainment N.V., registered in Curacao with its registered address at Zeelandia Office Park, Kaya W.F.G. Mensing 34, Willemstad, Curacao. Faro Entertainment N.V. holds Curacao eGaming Master Licence 1668/JAZ, an offshore licence that is not registered with or authorized by any Canadian provincial gaming regulator; players remain responsible for confirming that participating from their own province is lawful. Correspondence intended for the operator should be sent to [email protected] rather than to a physical address, since account and payment matters are handled through that channel.

If you have a complaint about your account, a transaction or a game outcome, raise it first through live chat or by email at [email protected], describing the issue and any transaction reference involved. We aim to provide a substantive response within a few business days for straightforward matters, and longer for cases requiring a review of server-side game logs. If a complaint cannot be resolved directly with our support team, it can be escalated to Curacao eGaming as the licensing authority overseeing Faro Entertainment N.V.

How Our Licence Applies to This Site

Curacao eGaming is the licensing authority behind Master Licence 1668/JAZ, under which Faro Entertainment N.V. is authorized to operate spincitycasino24.com and to accept players in markets outside provincially regulated environments. Responsibility for the content published on this site, including the game catalogue descriptions, promotional pages and these legal texts, rests with Faro Entertainment N.V. as the operator, and any request to correct or remove content should be directed to [email protected].

Copyright and Trademarks

The text, layout and design of spincitycasino24.com are the property of Faro Entertainment N.V. and may not be reproduced without permission. Game titles, characters and studio names referenced on this site, such as those from Pragmatic Play, NetEnt, Big Time Gaming, Yggdrasil and Evolution Gaming, remain the trademarks of their respective providers, and their use on this site is limited to identifying and describing the games available in our catalogue.

External Sources and Third-Party Content

Where this site references figures or standards set by an outside body, such as certification of random number generators by iTech Labs or GLI, that information reflects the certifying body’s own published statements and is not independently verified by us on an ongoing basis. We are not responsible for the accuracy of content hosted by a third-party game provider or payment processor once you leave our own pages to interact with their systems.

Contact Information

For any legal, licensing or content-related enquiry regarding spincitycasino24.com, write to [email protected]. This is the same channel used for account and payment questions, and legal correspondence sent there is routed to the appropriate team rather than answered by the general support queue.